Role of AI chatbots in education: systematic literature review Full Text

The best AI chatbots for education

educational chatbots

As technology continues to advance, AI-powered educational chatbots are expected to become more sophisticated, providing accurate information and offering even more individualized and engaging learning experiences. They are anticipated to engage with humans using voice recognition, comprehend human emotions, and navigate social interactions. Consequently, their potential impact on future education is substantial.

educational chatbots

The top five industries gaining from the incorporation of chatbots are real estate, travel, education, healthcare, and finance. Education bots are a great way to collect valuable instant student feedback about your institute, faculties, courses, and other important departments. Bilal says that the higher proportion of chatbot use among engineers and social scientists resonates with his own observations. However, he has found biomedical scientists keen to use chatbots, too, at least in Denmark. The prevalence of engineering postdocs who use chatbots to refine text (82%) concerns him because, to him, it signals that engineers are not suitably trained in scientific writing.

Converse with chatbots naturally for open-ended tasks

A systematic review approach was used to analyse 53 articles from recognised digital databases. The implications of the findings were discussed, and suggestions were made. Chatbots in education serve as valuable administrative companions for both prospective and existing students. Instead of enduring the hassle of visiting the office and waiting in long queues for answers, students can simply text the chatbots to quickly resolve their queries. This user-friendly option provides convenient and efficient access to information, enhancing the overall student experience and streamlining administrative processes.

  • It excels at capturing and retaining contextual information throughout interactions, leading to more coherent and contextually relevant conversations.
  • Although chatbots can provide information, they should not act as a substitute for, instead of spurring the development of students’ critical thinking and analytical skills.
  • In contrast, NLP chatbots, which use Artificial Intelligence, make sense of what the person writes and respond accordingly (NLP stands for Natural Language Processing).
  • To avoid cheating on school homework and assignments, ChatGPT was also blocked in all New York school devices and networks so that students and teachers could no longer access it (Elsen-Rooney, 2023; Li et al., 2023).
  • Students typically initiate the conversation with peer agents to look up certain definitions or ask for an explanation of a specific topic.
  • The round-the-clock availability helps them get the information they need quickly and easily, without having to wait for regular office hours when human agents can reply to their queries.

However, software developers realize the limits of AI and use AI chatbots to facilitate conversations with the right support staff when needed. Students do not need to contact their teachers and wait a few hours for the information. They can send a message directly to an educational AI chatbot and get real-time scaffolded support with instruction and continuous assessment. The developers of such chatbots claim that corporate learning bots can save employees about 2-5 days per year which would be spent on actual work, rather than study.

A.I has the potential to greatly impact Education in the next years

With a shift towards online education and EdTech platforms, course queries and fee structure is what many people look for. However, no one has enough time to convey all the related information, and here comes the role of a chatbot. Users should provide feedback to OpenAI, Google, and other relevant creators and stakeholders regarding any concerns or issues they encounter while using chatbots. Reporting any instances of misuse or ethical violations will help to improve the system and its guidelines. Users should be aware of potential biases in the training data that chatbots are based on and take measures to mitigate the amplification of biases in the generated content.

educational chatbots

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